username and pswd not recognised

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Saddletank
Posts: 23
Joined: Tue Apr 27, 2021 8:25 pm

username and pswd not recognised

Post by Saddletank » Sat Jul 31, 2021 11:08 am

Stormpowered is asking for username and pswd but will not recognise them. It only recognises my ancient e-mail I registered the games with 11 years ago - but then says I have no games installed.

The forums have also stopped recognising my new e-mail you guys set up for me in May so it looks like your customer database is corrupted.

Can you please fix? I have a 9-player MP group who want to continue playing. Thanks.

Saddletank
Posts: 23
Joined: Tue Apr 27, 2021 8:25 pm

Re: username and pswd not recognised

Post by Saddletank » Sat Jul 31, 2021 5:19 pm

So... do you guys want me to buy the games again... or what?

Saddletank
Posts: 23
Joined: Tue Apr 27, 2021 8:25 pm

Re: username and pswd not recognised

Post by Saddletank » Tue Aug 03, 2021 6:37 am

I actually tried to buy the games again - all $104 - but your system won't even let me do that.

Please fix this guys; this is incredibly frustrating due to the number of players I've got wanting to continue the campaign.

SES Garbo
Site Admin
Posts: 27
Joined: Wed Oct 16, 2019 2:50 pm

Re: username and pswd not recognised

Post by SES Garbo » Tue Aug 10, 2021 10:29 am

Hi Saddletank.

Again I'm very sorry you were experiencing these issues and I'm glad everything is working for you once again.

And just for future reference, you will never under any circumstances be required to re-purchase the games. If you're ever having an account related issue, the best course of action would always be to submit a support ticket so our staff can sort it out for you. Thanks!

Saddletank
Posts: 23
Joined: Tue Apr 27, 2021 8:25 pm

Re: username and pswd not recognised

Post by Saddletank » Thu Sep 16, 2021 12:49 pm

Hi SES guys. It is happening AGAIN. When I fire the Stormpowered client up it asks for a username and password. I put these in and it refuses to recognise them.

Please fix asap. Thanks.

SES Garbo
Site Admin
Posts: 27
Joined: Wed Oct 16, 2019 2:50 pm

Re: username and pswd not recognised

Post by SES Garbo » Fri Sep 17, 2021 9:16 am

Hi Saddletank.

This issue should be resolved and I apologize for the inconvenience.

Please let me know if you're still having trouble.

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