Search found 45 matches

by SES Garbo
Tue Oct 18, 2022 9:55 am
Forum: Technical Support
Topic: Black Screen after Install?
Replies: 6
Views: 27077

Re: Black Screen after Install?

Thank you. Now to figure out online mode You can verify your online status at the top of the client window, right above where it says "Community." It will either say Online or Offline followed by your account name. If the client is in Offline mode, go to the top-left corner of the client window and...
by SES Garbo
Mon Aug 01, 2022 11:50 am
Forum: Technical Support
Topic: Dire Need of Assistance.
Replies: 2
Views: 15655

Re: Dire Need of Assistance.

Hi Champagne! Have you downloaded and installed the StormPowered client? If not, you'll need to do this in order to access your purchased games. But first, it's a good idea to uninstall your version of Jutland to ensure you're starting on a clean slate. Once Jutland is uninstalled, please follow the...
by SES Garbo
Thu Jul 07, 2022 10:10 am
Forum: Technical Support
Topic: Jutland won't go fullscreen Windows 10
Replies: 1
Views: 13740

Re: Jutland won't go fullscreen Windows 10

Regarding your resolution issue - Make sure that Jutland and StormPowered are closed and then navigate to your Storm Eagle Studios > Jutland diectory and find the config file named DG.cfg and delete it. Once this is done, reboot your computer, run the StormPowered client as administrator and then tr...
by SES Garbo
Tue Feb 08, 2022 2:27 pm
Forum: Technical Support
Topic: Payment did not work
Replies: 4
Views: 18212

Re: Payment did not work

Hi Avarice!

I just tested it myself and got the same thing, so it's not on your end.

I have a workaround for you though! What you can do is first, purchase the Jutland Experience separately and then purchase the Map Pack separately as well.
by SES Garbo
Mon Jan 10, 2022 3:38 pm
Forum: Technical Support
Topic: Payment did not work
Replies: 4
Views: 18212

Re: Payment did not work

Hello again!

Just to give you an update - We've identified and corrected an issue that was likely causing paypal payments to not go through.

Go ahead and give it another try if you'd like and let me know if you have any trouble.

Thanks again for bringing this issue to our attention!
by SES Garbo
Mon Jan 10, 2022 2:34 pm
Forum: Technical Support
Topic: Payment did not work
Replies: 4
Views: 18212

Re: Payment did not work

Hello Avarice!

Thank you for bringing this issue to our attention. We're looking into it now!
by SES Garbo
Tue Jan 04, 2022 10:34 am
Forum: Technical Support
Topic: Only Express edition of Jutland downloading
Replies: 1
Views: 14457

Re: Only Express edition of Jutland downloading

Hello! Nope! You wont need to purchase again. Just make sure you're logging into the StormPowered client with the same email address and password that you used to initially purchase the game and you should be good to go. If you can't remember your password, click the "I don't know my password" butto...
by SES Garbo
Tue Dec 21, 2021 9:43 am
Forum: Technical Support
Topic: Just bought Jutland and cant activate the game
Replies: 2
Views: 15330

Re: Just bought Jutland and cant activate the game

Hi Nigel.

I apologize for the confusion. I was told that you currently have an open ticket with our support staff regarding your issue. For your privacy, please refer to your ticket for all future correspondence regarding this issue.

Thanks!
by SES Garbo
Thu Sep 23, 2021 11:24 am
Forum: Technical Support
Topic: Ships appear doubled, green and red, jutland intro screen is reddish
Replies: 1
Views: 20071

Re: Ships appear doubled, green and red, jutland intro screen is reddish

Hi Sammy!

That is very odd indeed. First try updating your graphics card drivers, reboot your pc and try again.

If that doesn't work try doing a fresh install of Jutland through the StormPowered client and then give it another go.

If you're still having trouble please let me know.
by SES Garbo
Fri Sep 17, 2021 9:16 am
Forum: Technical Support
Topic: username and pswd not recognised
Replies: 5
Views: 24304

Re: username and pswd not recognised

Hi Saddletank.

This issue should be resolved and I apologize for the inconvenience.

Please let me know if you're still having trouble.