Search found 4 matches

by smithcorp
Tue Nov 05, 2019 3:44 pm
Forum: Technical Support
Topic: Help please with password reset
Replies: 5
Views: 2462

Re: Help please with password reset

Thanks, since I don't know my password (and the password reset function at the support portal is not working for me either), I have had to submit the support ticket under a different username - "smithcorp".

thanks

Brian Smith
by smithcorp
Tue Nov 05, 2019 4:11 am
Forum: Technical Support
Topic: Help please with password reset
Replies: 5
Views: 2462

Re: Help please with password reset

I've tried a second time today - get a message that the new one-time password has been sent, but nothing received in my email account. Checked spam etc, no sign of it. The account is receiving messages, but nothing from SES. Appreciate it if you coul look into it please.
by smithcorp
Mon Nov 04, 2019 4:42 pm
Forum: Technical Support
Topic: Help please with password reset
Replies: 5
Views: 2462

Re: Help please with password reset

Hi ,

Thanks for the reply. I've tried both links without luck. I used the store "forgot your password" dialogue more than half an hour ago, got the message to say my new password has been sent, but nothing has arrived in my inbox.
by smithcorp
Mon Nov 04, 2019 12:24 am
Forum: Technical Support
Topic: Help please with password reset
Replies: 5
Views: 2462

Help please with password reset

Hi - I am trying to reinstall Jutland and Distant Guns after a PC upgrade stuffed my installation. I have tried to use the retrieve password function on the support pages here: https://support.stormeaglestudios.com/customer/getpass.aspx without luck. I enter my email address associated with my accou...