Search found 45 matches

by SES Garbo
Fri Apr 28, 2023 3:42 pm
Forum: Technical Support
Topic: A fascinating bug (Jutland)
Replies: 2
Views: 19503

Re: A fascinating bug (Jutland)

Hello!

Thank you for bringing this to our attention! I'll pass it along for review and get back to you asap!
by SES Garbo
Thu Mar 30, 2023 11:20 am
Forum: Jutland
Topic: Falkland Scenarios
Replies: 1
Views: 81112

Re: Falkland Scenarios

Those scenarios are apart of Map Pack 1 and are installed along with Jutland Pro, however, if it hasn't been purchased, those scenarios will show up blacked out in game.

I hope this helps!
by SES Garbo
Tue Mar 21, 2023 9:26 am
Forum: Technical Support
Topic: Thank you for trying Jutland. Your trial has expired ???
Replies: 1
Views: 14062

Re: Thank you for trying Jutland. Your trial has expired ???

Hi Rolf! Did you by chance download the Jutland trial from a third party site at any point? I just DL'd and installed the trial on my end through StormPowered and had no trouble. I ask because we've seen this many times in the past and it's almost always a result of a third party version causing a c...
by SES Garbo
Tue Jan 31, 2023 3:26 pm
Forum: Technical Support
Topic: Purchased games not showing on Stormpowered app
Replies: 4
Views: 18275

Re: Purchased games not showing on Stormpowered app

Hi Rage!

I apologize for the delayed response.

If you're still having issues please follow the link below and create a support ticket so we can get you sorted out.

https://support.stormeaglestudios.com

Thanks!
by SES Garbo
Wed Jan 18, 2023 3:15 pm
Forum: Technical Support
Topic: Distant Guns, cannot reset any graphic settings, game crashes
Replies: 3
Views: 16804

Re: Distant Guns, cannot reset any graphic settings, game crashes

Thanks for the info! This is very odd indeed. And this is occurring with Distant Guns 1.5 and not 1.0, correct? In order for us to fully investigate the issue we'd really need the game_log in its entirety post crash. If you could, please follow the link and the instructions below to submit a support...
by SES Garbo
Tue Jan 17, 2023 9:56 am
Forum: Technical Support
Topic: Distant Guns, cannot reset any graphic settings, game crashes
Replies: 3
Views: 16804

Re: Distant Guns, cannot reset any graphic settings, game crashes

So far I've been unable to reproduce this issue on my end. Try going into your Storm Eagle Studios > Distant Guns directory and delete the file specifically named DG_RJW.cfg, reboot your compuer and then give it another try. If that doesn't work, let me know and also send me your computer and monito...
by SES Garbo
Wed Jan 04, 2023 10:23 am
Forum: Distant Guns - Russo Japanese War
Topic: download doesnt work - wont install - fails to open setup
Replies: 1
Views: 11985

Re: download doesnt work - wont install - fails to open setup

This seems to be a permissions issue on your end as I just tested the download and install here and it worked fine. So, I have something I'd like for you to try. Try launching the StormpPowered client as administrator by right-clicking the exe and select the option to run as admin. But before you do...
by SES Garbo
Tue Jan 03, 2023 9:19 am
Forum: Technical Support
Topic: cannot switch to offline status
Replies: 2
Views: 15129

Re: cannot switch to offline status

Check your PM's. =)
by SES Garbo
Thu Dec 22, 2022 1:40 pm
Forum: Technical Support
Topic: Purchased games not showing on Stormpowered app
Replies: 4
Views: 18275

Re: Purchased games not showing on Stormpowered app

Hi Rage!

Try clicking the "I don't know my password" button on StormPowered's login window to initiate a password reset. Once you're emailed a temp password, log in on the website to set a new password of your own and then try to log into the StormPowered client again.

Hope this helps!
by SES Garbo
Mon Nov 28, 2022 10:36 am
Forum: Technical Support
Topic: I can no longer log in with my account information
Replies: 1
Views: 14266

Re: I can no longer log in with my account information

Hi Avarice!

It's seems our server was having issues over the Thanksgiving break, it should be sorted out now though.

I apologize for the inconvenience.