Search found 42 matches

by SES Garbo
Tue Jan 31, 2023 3:26 pm
Forum: Technical Support
Topic: Purchased games not showing on Stormpowered app
Replies: 4
Views: 119

Re: Purchased games not showing on Stormpowered app

Hi Rage!

I apologize for the delayed response.

If you're still having issues please follow the link below and create a support ticket so we can get you sorted out.

https://support.stormeaglestudios.com

Thanks!
by SES Garbo
Wed Jan 18, 2023 3:15 pm
Forum: Technical Support
Topic: Distant Guns, cannot reset any graphic settings, game crashes
Replies: 3
Views: 98

Re: Distant Guns, cannot reset any graphic settings, game crashes

Thanks for the info! This is very odd indeed. And this is occurring with Distant Guns 1.5 and not 1.0, correct? In order for us to fully investigate the issue we'd really need the game_log in its entirety post crash. If you could, please follow the link and the instructions below to submit a support...
by SES Garbo
Tue Jan 17, 2023 9:56 am
Forum: Technical Support
Topic: Distant Guns, cannot reset any graphic settings, game crashes
Replies: 3
Views: 98

Re: Distant Guns, cannot reset any graphic settings, game crashes

So far I've been unable to reproduce this issue on my end. Try going into your Storm Eagle Studios > Distant Guns directory and delete the file specifically named DG_RJW.cfg, reboot your compuer and then give it another try. If that doesn't work, let me know and also send me your computer and monito...
by SES Garbo
Wed Jan 04, 2023 10:23 am
Forum: Distant Guns - Russo Japanese War
Topic: download doesnt work - wont install - fails to open setup
Replies: 1
Views: 108

Re: download doesnt work - wont install - fails to open setup

This seems to be a permissions issue on your end as I just tested the download and install here and it worked fine. So, I have something I'd like for you to try. Try launching the StormpPowered client as administrator by right-clicking the exe and select the option to run as admin. But before you do...
by SES Garbo
Tue Jan 03, 2023 9:19 am
Forum: Technical Support
Topic: cannot switch to offline status
Replies: 2
Views: 140

Re: cannot switch to offline status

Check your PM's. =)
by SES Garbo
Thu Dec 22, 2022 1:40 pm
Forum: Technical Support
Topic: Purchased games not showing on Stormpowered app
Replies: 4
Views: 119

Re: Purchased games not showing on Stormpowered app

Hi Rage!

Try clicking the "I don't know my password" button on StormPowered's login window to initiate a password reset. Once you're emailed a temp password, log in on the website to set a new password of your own and then try to log into the StormPowered client again.

Hope this helps!
by SES Garbo
Mon Nov 28, 2022 10:36 am
Forum: Technical Support
Topic: I can no longer log in with my account information
Replies: 1
Views: 162

Re: I can no longer log in with my account information

Hi Avarice!

It's seems our server was having issues over the Thanksgiving break, it should be sorted out now though.

I apologize for the inconvenience.
by SES Garbo
Tue Oct 18, 2022 9:55 am
Forum: Technical Support
Topic: Black Screen after Install?
Replies: 6
Views: 7310

Re: Black Screen after Install?

Thank you. Now to figure out online mode You can verify your online status at the top of the client window, right above where it says "Community." It will either say Online or Offline followed by your account name. If the client is in Offline mode, go to the top-left corner of the client window and...
by SES Garbo
Mon Aug 01, 2022 11:50 am
Forum: Technical Support
Topic: Dire Need of Assistance.
Replies: 2
Views: 599

Re: Dire Need of Assistance.

Hi Champagne! Have you downloaded and installed the StormPowered client? If not, you'll need to do this in order to access your purchased games. But first, it's a good idea to uninstall your version of Jutland to ensure you're starting on a clean slate. Once Jutland is uninstalled, please follow the...
by SES Garbo
Thu Jul 07, 2022 10:10 am
Forum: Technical Support
Topic: Jutland won't go fullscreen Windows 10
Replies: 1
Views: 473

Re: Jutland won't go fullscreen Windows 10

Regarding your resolution issue - Make sure that Jutland and StormPowered are closed and then navigate to your Storm Eagle Studios > Jutland diectory and find the config file named DG.cfg and delete it. Once this is done, reboot your computer, run the StormPowered client as administrator and then tr...