Search found 9 matches

by SES Garbo
Wed Jan 29, 2020 2:31 pm
Forum: Technical Support
Topic: 10 minute limit ??
Replies: 4
Views: 1997

Re: 10 minute limit ??

Since they are in fact Express Editions then they will have the 10 minute time limit unfortunately. I apologize for the confusion. The support site requires a separate account In order to create a support ticket. You can create one by clicking the "New users click here to sign up" link at the top of...
by SES Garbo
Wed Jan 29, 2020 11:39 am
Forum: Technical Support
Topic: 10 minute limit ??
Replies: 4
Views: 1997

Re: 10 minute limit ??

Hi Surfcandy! The 10 minute time limit will only be applied to campaigns and scenarios that are contained within express (trial) versions. Go to your games list within StormPowered and check the product names to see if they are in fact "Express Editions." If you see Ship Pack 1 & 2 and Map Pack 1 li...
by SES Garbo
Thu Jan 16, 2020 1:41 pm
Forum: Technical Support
Topic: How to uninstall Stormpowered software
Replies: 2
Views: 1977

Re: How to uninstall Stormpowered software

Hello Mr9million! You will need to uninstall the StormPowered client from your installed programs list, or "Apps and Features" as it's called in Windows 10. You can do this by right clicking the start button, select Apps and Features, find StormPowered in the list of installed programs and click the...
by SES Garbo
Tue Dec 17, 2019 4:00 pm
Forum: Technical Support
Topic: Jutland and Distant Guns help files
Replies: 0
Views: 3410

Jutland and Distant Guns help files

All Jutland and Distant Guns help files can be found within their respective Player Manual pdfs. You can access these pdf files by following the links below or by searching within the Jutland and Distant Guns install directories. Jutland Player Manual www.stormpowered.com/ses_manuals/Jutland_manual....
by SES Garbo
Tue Dec 17, 2019 3:37 pm
Forum: Technical Support
Topic: Where are the help files hosted
Replies: 1
Views: 1913

Re: Where are the help files hosted

Hi Drkanukie!

The help files you're referring to can be found within the Jutland Player Manual pdf which can be located within the Jutland install directory. I've provided a link below that will take you right to it.

www.stormpowered.com/ses_manuals/Jutland_manual.html

I hope this helps!
by SES Garbo
Tue Nov 05, 2019 11:36 am
Forum: Technical Support
Topic: Help please with password reset
Replies: 5
Views: 2475

Re: Help please with password reset

Hello Smith,

Due to the nature of your issue (dealing with sensitive information related to your account) please follow the link below and open a support ticket so that we can assist you further.

https://support.stormeaglestudios.com
by SES Garbo
Tue Nov 05, 2019 11:18 am
Forum: Technical Support
Topic: Stormpowered will not run
Replies: 6
Views: 3433

Re: Stormpowered will not run

Hi Majick, I'm sorry to hear you're still having issues. By default the StormPowered client should run on system startup, so try looking in your system tray in the bottom right corner for the StormPowered icon and double click it to see if it will open the client window. If this doesn't work, please...
by SES Garbo
Mon Nov 04, 2019 11:16 am
Forum: Technical Support
Topic: Stormpowered will not run
Replies: 6
Views: 3433

Re: Stormpowered will not run

Hi Majick! I've moved this topic to the support forum. The first thing you'll need to do is uninstall your games and then follow the link below to download the StormPowered client. https://stormpowered.com/download.html Once you have the client installed, log in with your email and password and then...
by SES Garbo
Mon Nov 04, 2019 11:03 am
Forum: Technical Support
Topic: Help please with password reset
Replies: 5
Views: 2475

Re: Help please with password reset

Hello Smith! Your support account is separate from your StormPowered account so you'll need to use the reset password feature from either the store page or within the StormPowered client itself. Below is a link to the store page so give it a try there and you should be good to go. https://store.stor...